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:: Shipping Information :: Remember Always to read our Return Policy before checkout
Shipping Policy
Al-Dimashqia understands that shipping needs to be cost effective, timely, easy to calculate, and reliable.
Thus, we make every effort to ship your order, door-to-door, as quickly as possible. Approximately, a shipment takes 5-7 working days to reach your home in the United States of America. Order Weight Below-1lb Standard (Arrives in approximately 3 to 4 business days) Shipping out of California. Express (Arrives the next business day, Monday-Friday)*
To make sure that your order reaches you within 5 business days, please provide your street’s home address and phone number, shipments cannot be delivered to a post office Box.
We can track your shipment from the moment that it leaves our warehouse until final destination. In the unlikely event that your shipment does not arrive on time, within five working days, please email us at: orders@damaceen.com, so we could follow up with it and insure its delivery.
In case you reside in a country where customs are charged at entry ports, the charges shall be paid by the customer. All customs duties are the customer responsibility to take care of. Damaceen.com is not responsible for any items and packages held at the Customs Department. The customer will have to contact the Customs Department in their country to proceed with any issues.
What are my shipping options?
We offer both standard and express delivery:
Standard
Following credit card authorization and verification of information, you will receive your order within approximately 4-5 business days (Monday through Friday, not including holidays).
Express
NOTE: Express delivery for Alaska , Hawaii , Rural Routes and Remote locations is a 2-day delivery. Express delivery is not available for P.O. Boxes, APO or FPO addresses.
Shipping Carriers
We have the right to determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), or United Parcel Service (UPS).
Estimating delivery dates
If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing.
We cannot guarantee overnight orders placed after 11 a.m. Pacific for next day delivery.
UPS deliveries occur Monday through Friday, excluding holidays. USPS deliveries occur Monday through Saturday.
Order Status and Tracking
How do I know if my order has been shipped?
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive shortly after your package has been shipped from our warehouse. Please note that USPS only provides a confirmation number. It will let you know when we shipped your order to you, and we in turn know when you have received your package.
How do I track my order?
Find the USPS or UPS tracking number in the email we sent you confirming that your order has been shipped. Use that number at www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the U.S. Postal Service web site.
- If your order appears late, remember:
Credit card approval must be received prior to processing.
Express delivery only occurs on business days (Mondays through Fridays, excluding holidays).
What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we’ll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total and shipping confirmation. Please call 1-1800-208-1008 anytime with any questions about out-of-stock items
Furniture Shipping Policy
How Orders Are Shipped
Depending on the size of the items, the following shipping method will be used. Please note that our standard shipping refers to Parcel Services or Truck Freight unless specified otherwise in the product description.
Standard Shipping:Parcel Services
The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.
Standard Shipping: Truck Freight/Common Carrier
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for furniture. The carriers will only unload the furniture to the curbside or to the back of the truck. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment. Please make sure that you have adequate help to move the furniture.
Inspecting the Item During Delivery
For Standard Shipping
- Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order.
- If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage.
- If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages.
- Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered.
- In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 1-800-208-1008 for on-site resolution.
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